Política de reembolso

Returns

You have 30 days from delivery to request a return. To be eligible, the product must be in the condition you received it, with its packaging. Because these are haircare and scalp products, we accept returns on opened items only where the product is faulty or was sent in error.

How to start a return

Email nawaf@anatomyhaircare.com with your order number and what you would like to return. We will confirm whether the return is accepted and send return instructions. Items sent back without a confirmed return will not be accepted.

Damaged, defective, or wrong items

Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery and we will make it right at no cost to you.

Items we cannot accept

Gift cards and items marked final sale cannot be returned. We cannot accept returns on opened products that are not faulty.

Refunds

Once we receive and inspect your return we will tell you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval, contact us.

Return shipping

Where the return is because an item was faulty, damaged, or sent in error, we cover return shipping. For all other accepted returns, return shipping is the customer's responsibility. Original shipping charges are not refunded.